Products must be returned within 7 days of receiving your order.
- Orders that have been paid and shipped out will not be refunded until the customer ('you') has shipped the item back for a return, and we have recieved and registered the package.
Products must be unworn and unwashed with all tags still attached (if your item had tags when you received it). As part of our sustainability efforts, we are removing the tags from all new products so don't be alarmed if you receive an item with no tags on.
Face masks cannot be returned or refunded due to health protection reasons.
Masks cannot be returned or refunded once packaging has been opened due to health protection reasons.
We only offer refunds onto the original payment method used to make the order.
Exchanges are not part of our returns policy.
For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
Returns registered separately cannot be returned as one, even if they are from the same order. Combining registered returns will slow down the refund process dramatically.
Anything accidentally or incorrectly returned our way (that’s not a Spaceforged item) will be the responsibility of the sender, not Spaceforged. We’ll always do our very best to help out, but unfortunately we can’t make any promises!
WHY ISN'T THERE A RETURNS FORM IN MY ORDER?
(Updated 11th of March, 2021)
We’re super conscious of impact on our planet and its people. As part of our ongoing sustainability efforts, we’re creating positive changes today to help push for a better tomorrow. These include the removal of returns cards from Spaceforged orders.
Because of that, it just makes sense to remove these forms from all Spaceforged orders, with the aim to carry this out across all other countries in the near future, right?
As well as working on more printless options, we’re always striving to do the right thing and improve our impact on the world around us.
CAN I EXCHANGE MY ITEM?
We currently don't offer exchanges. To make our returns process as easy as possible, we only offer refunds.
RECEIVED A FAULTY ITEM?
We're sorry to hear you have received a faulty item. Please send us the following info:
Your Order Number
Photos that show:
The fault as clearly as possible
Full-length photo of the item
Don't worry about sending your faulty item back to us, just keep hold of it until you've been in touch.
I STILL HAVEN'T RECEIVED MY REFUND
You're still waiting on your refund, right? We know this can be annoying!
Depending on the courier & country you're returning your item(s) with, it can sometimes take UP TO 21 WORKING DAYS (excluding weekends & public holidays) to be delivered and processed by our returns team.
If your return is marked as delivered, sit tight, our returns team will be in touch by email once the return has been processed to confirm your refund. But if you need to get in touch with Customer Support about your return, please include in your message:
1. Proof of postage (like a receipt)
2. The tracking number
3. Your order number